Sales Policy

Effective Date: December 1, 2024

Welcome to ZenitVibe! We are committed to providing our customers with high-quality products and exceptional service. This Sales Policy outlines the terms and conditions under which products are sold on our website. By making a purchase from ZenitVibe, you agree to comply with these terms.

1. Product Availability

We strive to keep our inventory updated, but availability of products may change due to high demand or other factors. All products on our website are subject to availability, and we cannot guarantee that all items will be in stock at all times.

  • In-stock items: When an item is in stock, we will process your order as soon as possible.
  • Out-of-stock items: If a product is out of stock, you will be notified during the checkout process. You may choose to wait for restocking, select an alternative product, or cancel the order.
  • Pre-order items: Some products may be available for pre-order. The estimated ship date will be provided on the product page. Pre-order items will be shipped once they are in stock.

2. Pricing

All prices are listed in U.S. Dollars (USD) and may be subject to change without notice. We strive to provide accurate pricing, but there may be occasional errors. In the event of a pricing error, we will notify you as soon as possible before processing your order.

  • Price Changes: Prices for items on our website may be updated due to market conditions, product demand, or other factors.
  • Discounts and Promotions: ZenitVibe offers discounts, promotions, and special offers from time to time. These promotions are subject to specific terms and conditions. Discounts cannot be combined unless stated otherwise.

3. Ordering Process

When you place an order on ZenitVibe, you are offering to purchase a product in accordance with our terms and conditions. To complete your purchase, please follow these steps:

  1. Browse and Select Products: Choose the products you wish to purchase and add them to your cart.
  2. Review Your Cart: Before checking out, review your order, including quantities, sizes, and pricing.
  3. Checkout: Enter your billing and shipping information, select a payment method, and review your order.
  4. Order Confirmation: After you place your order, you will receive an order confirmation email. This email will include the details of your purchase and order number.
  5. Payment Authorization: We process payments securely through trusted payment gateways. Your payment will be authorized and processed at the time of purchase. ZenitVibe reserves the right to cancel or refuse any order that is flagged for suspicious activity or fraudulent behavior.

4. Payment Methods

We accept various payment methods, including but not limited to:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure online payment system.
  • Other Payment Methods: We may offer additional payment methods as they become available.

By using these payment methods, you agree to provide accurate billing information. If there are any issues with processing your payment, we may contact you for additional information or clarification.

5. Order Fulfillment and Shipping

After payment is successfully processed, we will begin fulfilling your order. Our goal is to ensure that your order arrives on time and in excellent condition. Shipping times may vary depending on your location and the shipping method chosen.

  • Shipping Methods: We offer various shipping options, including standard shipping, expedited shipping, and express shipping.
  • Shipping Time: Shipping time depends on the destination and the shipping method selected. You will receive a tracking number once your order has shipped.
  • Shipping Costs: Shipping fees are calculated based on the weight and destination of your order. Shipping costs will be displayed at checkout.
  • Order Processing Time: Orders typically ship within 1-3 business days after payment is confirmed, excluding holidays. However, processing times may vary depending on product availability and order volume.

6. Sales Tax

Sales tax will be applied to orders based on the applicable state or local tax laws. The tax rate is calculated during checkout and will be added to your order total. If you are tax-exempt, please contact us prior to placing your order so we can apply the necessary exemption.

7. Order Modifications and Cancellations

Once your order has been placed, we begin processing it immediately to ensure timely shipping. However, if you need to modify or cancel your order, please contact us as soon as possible.

  • Order Modifications: Modifications to your order (such as changing quantities or items) can only be made before the order has been processed and shipped.
  • Order Cancellations: If you wish to cancel your order, please contact us immediately. Once the order is shipped, it will be subject to our Refund and Returns Policy.

8. International Orders

ZenitVibe also ships internationally, but there are additional terms to consider for international orders:

  • Shipping Costs and Delivery Times: International shipping fees and delivery times may vary depending on the destination. You will be provided with a shipping estimate at checkout.
  • Customs Fees and Duties: International customers are responsible for any customs fees, import duties, or taxes that may apply. These fees are not included in the total cost at checkout and are the responsibility of the buyer.
  • Shipping Restrictions: Some products may have shipping restrictions in certain countries due to local laws or regulations. Please check the specific product details for international availability.

9. Warranty and Product Guarantee

We want you to be fully satisfied with your purchase. For most products, we offer a warranty or satisfaction guarantee. The specifics of any product warranty or guarantee will be provided on the individual product page.

If you receive a defective or damaged item, please contact us immediately to request a replacement or refund. If the issue is not due to a manufacturing defect, it will be subject to our Refund and Returns Policy.

10. Limitation of Liability

While we strive to provide high-quality products, ZenitVibe is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our products. Our liability is limited to the total amount paid for the product or service purchased.

11. Customer Responsibilities

By making a purchase from ZenitVibe, you agree to the following responsibilities:

  • Accurate Information: You are responsible for providing accurate billing and shipping information when placing an order. Any delays caused by incorrect or incomplete information will be your responsibility.
  • Product Use: You agree to use the products purchased from ZenitVibe according to the instructions provided. We are not responsible for any misuse or damage resulting from improper use of the products.
  • Compliance with Laws: You agree to comply with all applicable laws and regulations regarding the purchase and use of products from ZenitVibe.

12. Changes to This Sales Policy

ZenitVibe reserves the right to update or change this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our sales terms.

13. Contact Us

If you have any questions or concerns about our Sales Policy, please do not hesitate to contact us:

Address: 12 Institute St, Fitchburg, Massachusetts (MA), 01420
Phone: (978) 342-5506
Email: info@zenitvibe.site
Website: zenitvibe.site