Refund and Returns Policy

Effective Date: December 1, 2024

At ZenitVibe, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and easy-to-follow return and refund policy. This policy outlines your rights and how we process returns and refunds. Please read it carefully before making a purchase.

1. Returns Process

We want to make the returns process as simple as possible. If you are not satisfied with your purchase, you can return unused and unopened items within 30 days of receiving your order.

To initiate a return:

  • Contact Us: Please contact our customer support team at info@zenitvibe.site or call (978) 342-5506 to inform us about your return. Provide your order number, a description of the item you wish to return, and the reason for the return.
  • Return Authorization: After reviewing your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item. Returns without an RMA number may be delayed or refused.
  • Shipping Instructions: You are responsible for the shipping costs associated with returning the item unless the product is defective or you received the wrong item. Please ensure that the item is properly packaged to avoid damage during the return shipping.

Conditions for Returns:

  • Items must be returned unused, in the original packaging, and in resellable condition.
  • Any items that are damaged, opened, or used cannot be returned unless they are defective.
  • Products must be returned within 30 days from the date of delivery to qualify for a refund.

2. Refund Process

Once we receive the returned item, we will process your refund to the original payment method used during the purchase. Please note that the following terms apply to our refund policy:

  • Processing Time: After receiving your returned item, we will inspect it and issue your refund within 7-10 business days. Depending on your payment method and financial institution, the refund may take an additional 3-5 business days to appear in your account.
  • Refund Amount: If the return meets our policy requirements, you will receive a full refund for the item price. Please note that the original shipping and handling charges are non-refundable unless the return is due to a defect or error on our part.
  • Partial Refunds: In some cases, if the returned item is damaged or opened, we may issue a partial refund, or refuse the refund altogether. This will be evaluated on a case-by-case basis.

3. Exchanges

If you received a damaged or defective item, we will happily exchange it for a new one or provide a full refund. Here’s how to handle exchanges:

  • Report the Issue: Contact our customer support team within 7 days of receiving the item if it is damaged, defective, or incorrect. Please provide a photo of the item showing the defect or damage, and we will assist you with the exchange process.
  • Return and Exchange Shipping: We will cover the cost of return shipping for damaged, defective, or incorrect items. A prepaid return shipping label will be provided.
  • Processing Time: Once we receive the returned item, we will ship the replacement product to you within 7-10 business days.

4. Non-returnable Items

While we strive to ensure your satisfaction, some products are non-returnable or non-refundable. These include:

  • Sale Items: Products purchased on sale or clearance may not be eligible for returns or refunds unless they are defective or damaged upon arrival.
  • Personalized Products: Custom or personalized items, including engraved or monogrammed products, are generally not eligible for returns unless they are defective or incorrect.
  • Health and Hygiene Products: Items such as supplements, skincare, or hygiene products cannot be returned due to safety and hygiene concerns, unless they are unopened and in original condition.

Please ensure that you carefully review the product descriptions and return eligibility before purchasing.

5. Cancellations

If you need to cancel an order, please contact us immediately. Orders can only be canceled before they are shipped. Once the item has been shipped, it will be subject to the return policy outlined above.

6. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please check the following:

  • Bank Processing Time: Refunds may take additional time to be processed by your bank or credit card company.
  • Check with Us: If the refund has still not appeared, please contact our customer service team at info@zenitvibe.site or (978) 342-5506. We will investigate the issue and help resolve it.

7. International Orders

If you have purchased products from outside the United States, please note the following:

  • Customs Fees and Duties: Any customs fees, import duties, and taxes are the responsibility of the customer and are non-refundable.
  • Return Shipping Costs: International customers are responsible for the cost of return shipping unless the item is defective or damaged.

8. Changes to This Policy

ZenitVibe reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns regarding our refund and return policy, or if you need assistance with a return or exchange, please don’t hesitate to contact us:

Address: 12 Institute St, Fitchburg, Massachusetts (MA), 01420
Phone: (978) 342-5506
Email: info@zenitvibe.site
Website: zenitvibe.site